Resume

Contacted customers directly to notify of fraudulent activity and minimize impacts.

Analyzed large amounts of data to find patterns of fraud and anomalies.

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Investigated cases of insurance and credit card fraud

Reporting civil and criminal cases, answering questions honestly and respectfully.

Provided exemplary level of customer service to clients and company personnel.

Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Summarized all key information regarding investigation into detailed report for delivery to client.

Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.

Adhered to social distancing protocols and wore mask or face shield.

Maintained energy and enthusiasm in fast-paced environment.

Served customers and followed outlined steps of service.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Managing large workload quickly and efficiently